Legal

Privacy Policy

Last updated: 28 May 2026

Who we are

TenderLab is a trading name of TenderLab Ltd, a company registered in England and Wales (Companies House number 17184263). Our registered address is 128 City Road, London, EC1V 2NX.

For all data protection enquiries email [email protected] or write to us at the address above.

The personal data we collect

• Contact data when you submit our consultation form, email us, or call us: name, email address, phone number, organisation, sector, and the contents of your enquiry.
• Engagement data when you become a client: company contact details, tender specifications you share with us, draft response content, and verified evidence used to populate your submission.
• Site analytics: anonymised page views, referring URL, device type, and approximate location. We do not capture personally identifying information through analytics.

How we use your data

We use the data above to respond to enquiries, deliver bid writing and consultancy services, manage our client relationships, send service updates, comply with legal obligations, and improve our website and content.

Lawful basis

• Consent when you tick a checkbox to receive marketing from us.
• Contract when we deliver consultancy services you have engaged us for.
• Legitimate interest when we respond to a business enquiry you sent us, or when we use anonymised analytics to improve the site.
• Legal obligation when we retain financial records under HMRC rules.

Sharing your data

We do not sell your data. We share it only with: our accountants and auditors for financial reporting, our hosting and email providers (Vercel, Google Workspace) to deliver the service, professional advisors when required, and law enforcement when legally compelled.

Data retention

Consultation enquiries: held for 24 months from last contact, then deleted. Active client files: retained for the duration of the engagement plus 7 years for HMRC and contractual record-keeping. Marketing subscriber data: held until you unsubscribe.

Your rights under UK GDPR

You have the right to access your data, correct inaccurate data, request erasure, restrict processing, object to processing, request data portability, and withdraw consent at any time. To exercise any of these rights email [email protected]. We will respond within 30 days.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

Cookies

This site uses strictly necessary cookies to deliver the page and optional analytics cookies. You can decline non-essential cookies at any time via your browser settings.

International transfers

Our hosting provider (Vercel) may transfer data outside the UK. Where this happens we rely on the UK's adequacy regulations and standard contractual clauses to safeguard your data.

Changes to this policy

We review this policy annually. The last updated date at the top of this page reflects the most recent change.

TenderLab Ltd, Companies House 17184263. Registered office: 128 City Road, London, EC1V 2NX. Terms of service · Contact