HH108-27-HB Adult Social Care Commissioning Flexible Framework

Notice summary

All awarded contracts are subject to acceptance of the attached NHSH Sample Contract and Specification. Lot 1: Care at Home Services 1A Care at Home, 1B Enhanced Responder Service, 1C Specialist Overnight Service Lot 2: Residential and Nursing Care Home Placements Lot 3: Registered Day Care Services Lot 4: Supported Living Services 4A Supported Living, 4B Housing Support, 4C Home-Based Respite, 4D Waking Night Responder Service Following evaluation of the SPD, applicants meeting the required criteria will be admitted to the relevant lot(s)/sub-lot(s). Providers will be tiered according to Care Inspectorate registration, operational readiness and Highland experience: Tier 1: Registered providers operating in Highland. Tier 2: Registered providers not operating in Highland. Tier 3: Organisations not registered to deliver the relevant service in Highland. Existing providers applying for additional lots, or invited to renew their SPD, may also be assessed. Due diligence, induction, commissioning limits, oversight and monitoring may vary by lot and tier. Admission to the Flexible Framework does not guarantee referrals or commissioned activity. NHS Highland may apply risk-based commissioning limits and enhanced oversight during induction and assessment.NHS Highland reserves the right to request updated SPD information and supporting evidence where circumstances materially change.Providers must confirm compliance with Safer Staffing requirements, Fair Work First principles and payment of the Real Living Wage for Scotland, and maintain compliance throughout the contract term. Applicants should allow sufficient time for SPD submission. Late submissions may not be accepted. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=842653. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Bidders must register on NHS Scotland’s Community Benefits Gateway (CBG). The Community Benefit Gateway (CBG) is a free and easy to use online service that connects NHS Scotland suppliers with third sector community organisations within Scotland. It supports community initiatives such as: - Work placement opportunities - Volunteering projects - The provision of professional advice - Assistance with building/maintaining/improving community facilities - Environmental initiatives - Improving and promoting biodiversity - Lifelong learning projects (this list is not exhaustive) In collaboration with Public Health Scotland, the CBG helps improve the economic, social and environmental wellbeing of local areas and assists in the reduction of health inequalities across Scotland. CBGs purpose is to establish a positive relationship between appropriate suppliers and third sector community organisations through the fulfilment of community needs. For further information please visit https://www.nss.nhs.scot/procurement-and-logistics/governance-and-sustainability-services/access-our-community-benefit-gateway/ (SC Ref:842653) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=842653

Opportunity overview

NHS Highland, acting as the Lead Agency for Integrated Health and Social Care for Adults on behalf of the Highland Health and Social Care Partnership (HHSCP), is reopening its established Flexible Framework Agreement for the provision of Adult Social Care Services across the Highland Council area. This framework reopening will allow: existing framework providers to apply for admission to additional service lots; and potential new providers to apply for admission to the flexible framework. The services covered by the framework are: Lot 1: Care at Home Services Sub Lot 1A: Care at Home Sub Lot 1B: Enhanced Responder Service Sub Lot 1C: Specialist Overnight Service Lot 2: Residential and Nursing Care Home Placements Lot 3: Registered Day Care Services Lot 4: Supported Living Services Sub Lot 4A: Supported Living Sub Lot 4B: Housing Support Sub Lot 4C: Home-Based Respite Sub Lot 4D: Waking Night Responder Service New Contracts awarded under this existing flexible framework are expected to commence on 1 July 2027. Admission to the flexible framework does not guarantee the award of any contract, nor any minimum volume or value of business to providers.

Lot 1 — Care at Home

Lot 1: Care at Home Services Sub Lot 1A - Care at Home Provision of personal care and support services to adults living in their own homes, enabling individuals to maintain independence, achieve agreed outcomes and remain safely within their local community. Sub Lot 1B - Enhanced Responder Service A rapid, responsive and flexible short-term service supporting adults living in the community and individuals requiring support following hospital discharge. The service aims to facilitate timely discharge, reduce delays within the health and social care system, improve patient flow and support people to remain safely in their own homes pending longer-term care arrangements. Sub Lot 1C - Specialist Overnight Service A specialist overnight care service providing planned and responsive night-time support. Services may include personal care, continence support, welfare checks, reassurance visits, sitting services and urgent response interventions. The service supports individuals and carers to remain safely at home and seeks to avoid unnecessary hospital admissions whilst facilitating discharge where overnight support is required.

Estimated lot value including VAT: £140.0m

Lot 2 — Residential and Nursing Care Home Placements

Lot 2 Residential and Nursing Care Home Placements Provision of residential and nursing care home placements for adults who require accommodation and care within a regulated residential or nursing care setting. Providers must have access to and operate from appropriately registered care home premises capable of delivering residential care, nursing care, or both, in accordance with Care Inspectorate registration requirements.

Estimated lot value including VAT: £595.0m

Lot 3 — Registered Day Care

Lot 3 Registered Day Care Provision of registered day care services delivering social, wellbeing, support and community-based opportunities for adults who require structured daytime support. Providers must have access to and operate from appropriately registered premises suitable for the delivery of day care services in accordance with Care Inspectorate registration requirements.

Estimated lot value including VAT: £16.0m

Lot 4 — Supported Living

Lot 4: Supported Living Services Sub Lot 4A - Supported Living Provision of person-centred support enabling adults to live independently within their own tenancy or accommodation whilst achieving identified personal outcomes. Sub Lot 4B - Housing Support Provision of housing-related support to help individuals maintain accommodation, develop independent living skills and sustain successful tenancies. Sub Lot 4C - Home Based Respite Provision of respite support services delivered within an individual's home environment to provide planned relief and support to unpaid carers whilst maintaining continuity of care. Sub Lot 4D - Waking Night Responder Service A specialist overnight responder service delivering planned and responsive waking night support to individuals living within community and supported living environments. The service provides overnight monitoring, welfare checks, personal support, emergency response and reassurance to enable individuals to remain safely in their own accommodation and reduce the risk of crisis interventions.

Estimated lot value including VAT: £460.0m

Contracting authority

NHS Highland Assynt House, Beechwood Park, Inverness, IV2 3BW, UKM6, United Kingdom Email: nhsh.care-contracts@nhs.scot Website: http://www.nhshighland.scot.nhs.uk

Procurement timetable and procedure

Procedure: Procedure involving negotiations

Legal basis: 32014L0024

Submission deadline: 31 December 2026 at 12:00 pm

Submission language: EN

CPV Classification

85000000 — Health and social work services; 85144100 — Residential nursing care services; 85312100 — Daycare services; 98000000 — Other community, social and personal services

How to submit

The official Find a Tender notice directs suppliers to the buyer’s electronic tendering system. The procurement documents, clarifications and response area are managed there.

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We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If HH108-27-HB Adult Social Care Commissioning Flexible Framework is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.