Housing Related Support

Opportunity overview

The Authority is inviting tenders for the following Housing Related Support Services: Lot 1 - Floating Support for Families at Risk of Homelessness Lot 2 - Floating Support for Adult Households at Risk of Homelessness Lot 3 - Accommodation and Support for Families, including those who may be Experiencing Multiple Disadvantage Lot 4 - Accommodation and Support For Adults, including those who may be Experiencing Multiple Disadvantage Lot 5 - Accommodation and Support for Young People including those who are Care Experienced

Lot 1 — Floating Support for Families at Risk of Homelessness

This shall be a short-term (for a period of up to twenty four (24) months) preventative Housing Related Support (HRS) service for families at risk of homelessness to assist families to develop or maintain their independence within the community and prevent the loss of their home or tenancy. The Provider shall ensure that the Service enable families to continue to live independently and safely in their own homes and develop the capacity to live independently and maintain a tenancy for their home without the continued and ongoing support of housing support services. The requirements are further detailed in the associated tender documentation.

Estimated lot value including VAT: £597k

Participation condition: Economic Financial Standing Information - Pass/Fail Confirmation is required that the tenderer has up-to-date economic and financial standing information available on the Find a Tender Service. Insurance - Pass/Fail Confirmation is required that the tenderer will have the following levels of insurance cover in place from the commencement of the contract: Employer's (Compulsory) Liability Insurance = £10m Public Liability Insurance = £5m Professional Indemnity Insurance = £2m There is a legal requirement for certain employers to hold Employer's (Compulsory) Liability Insurance of £5 million as a minimum. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Participation condition: General Data Protection Regulation (GDPR) - Pass/Fail The tenderer must confirm if they have implemented appropriate technical and organisational measures to ensure and demonstrate that the processing of personal data and sensitive personal data is performed in accordance with the GDPR. The tenderer must confirm if they are able to provide copies of their data protection policies. If they cannot they must explain why. The tenderer must confirm whether they have been subject to any enforcement action(s) by the ICO, in respect of data protection compliance in the last three years. The tenderer must provide details of their Data Protection Officer, or their nominated representative if they are not subject to this requirement. The tenderer must provide their ICO registration number. Modern Slavery - Pass/Fail The tenderer must confirm if they are a relevant commercial organisation or not and if they are: Confirm that they have published a statement as required by Section 54 of the Modern Slavery Act. Confirm that the statement complies with the requirements of Section 54. Registered Provider - Pass/Fail Confirmation is required as to whether the tenderer is or will be at the point of contract commencement a Registered Provider as described by the Regulator of Social Housing or whether they are submitting a tender as part of a consortium with a Registered Provider. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Award criterion: LSQ1 - Outcome Focussed Support: 15%

Award criterion: LSQ2 - Mobilisation and Implementation: 11%

Award criterion: LSQ3 - Service Continuity: 11%

Award criterion: GQ1 - Performance Management and Continuous Improvement: 7%

Award criterion: GQ2 - Access, Inclusion and Engagement: 7%

Award criterion: GQ3 - Safeguarding: 6%

Award criterion: GQ4 - Staff Training and Development: 5%

Award criterion: GQ5 - Partnership Working and System Leadership: 4%

Award criterion: GQ6 - Social Value: 4%

Award criterion: Cost: 30%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 27 May 2027

Initial contract ends: 27 May 2030

Maximum term ends: 27 May 2032

Extension: There is an in-built option of two (2) twelve (12) month extension periods, depending on performance and business requirements.

Lot 2 — Floating Support for Adult Households at Risk of Homelessness

The Provider shall deliver a short-term (for a period of up to twenty four (24) months) preventative Housing Related Support (HRS) service for adults at risk of homelessness to assist Service Users to develop or maintain their independence within the community and prevent the loss of their home or tenancy. The Service shall enable Service Users to continue to live independently and safely in their own homes and develop the capacity to live independently and maintain a tenancy for their home without the continued and ongoing support of housing support services. Further requirements are detailed within the tender documentation.

Estimated lot value including VAT: £1.3m

Participation condition: Economic Financial Standing Information - Pass/Fail Confirmation is required that the tenderer has up-to-date economic and financial standing information available on the Find a Tender Service. Insurance - Pass/Fail Confirmation is required that the tenderer will have the following levels of insurance cover in place from the commencement of the contract: Employer's (Compulsory) Liability Insurance = £10m Public Liability Insurance = £5m Professional Indemnity Insurance = £2m There is a legal requirement for certain employers to hold Employer's (Compulsory) Liability Insurance of £5 million as a minimum. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Participation condition: General Data Protection Regulation (GDPR) - Pass/Fail The tenderer must confirm if they have implemented appropriate technical and organisational measures to ensure and demonstrate that the processing of personal data and sensitive personal data is performed in accordance with the GDPR. The tenderer must confirm if they are able to provide copies of their data protection policies. If they cannot they must explain why. The tenderer must confirm whether they have been subject to any enforcement action(s) by the ICO, in respect of data protection compliance in the last three years. The tenderer must provide details of their Data Protection Officer, or their nominated representative if they are not subject to this requirement. The tenderer must provide their ICO registration number. Modern Slavery - Pass/Fail The tenderer must confirm if they are a relevant commercial organisation or not and if they are: Confirm that they have published a statement as required by Section 54 of the Modern Slavery Act. Confirm that the statement complies with the requirements of Section 54. Registered Provider - Pass/Fail Confirmation is required as to whether the tenderer is or will be at the point of contract commencement a Registered Provider as described by the Regulator of Social Housing or whether they are submitting a tender as part of a consortium with a Registered Provider. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Award criterion: LSQ1 - Outcome Focussed Support: 15%

Award criterion: LSQ2 - Mobilisation and Implementation: 11%

Award criterion: LSQ3 - Service Continuity: 11%

Award criterion: GQ1 - Performance Management and Continuous Improvement: 7%

Award criterion: GQ2 - Access, Inclusion and Engagement: 7%

Award criterion: GQ3 - Safeguarding: 6%

Award criterion: GQ4 - Staff Training and Development: 5%

Award criterion: GQ5 - Partnership Working and System Leadership: 4%

Award criterion: GQ6 - Social Value: 4%

Award criterion: Cost: 30%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 27 May 2027

Initial contract ends: 27 May 2030

Maximum term ends: 27 May 2032

Extension: There is an in-built option of two (2) twelve (12) month extension periods, depending on performance and business requirements.

Lot 3 — Accommodation and Support for Families, including those who may be Experiencing Multiple Disadvantage

The Provider shall deliver short-term (for a period of up to twenty four (24) months) supported accommodation to prevent and relieve homelessness among families, including those families experiencing multiple disadvantage (Service User), to: - Focus on stabilising circumstances, improving wellbeing, developing daily living and tenancy skills, strengthening financial resilience, and addressing barriers linked to trauma, mental health, domestic abuse, substance use, or / and offending histories; - Support individuals living with their families to work through their immediate needs and prepare the family to access alternative, sustainable accommodation options in the housing pathway; and - Assist individuals to develop or maintain their independence within the community. The service shall enable Service Users to live independently with their families, moving on to alternative housing options within twenty four (24) months of accessing accommodation and support, and develop their capacity to live independently and maintain a tenancy, if required, with the continued and ongoing support of housing support services. Further requirements are detailed within the tender documents.

Estimated lot value including VAT: £1.1m

Participation condition: Economic Financial Standing Information - Pass/Fail Confirmation is required that the tenderer has up-to-date economic and financial standing information available on the Find a Tender Service. Insurance - Pass/Fail Confirmation is required that the tenderer will have the following levels of insurance cover in place from the commencement of the contract: Employer's (Compulsory) Liability Insurance = £10m Public Liability Insurance = £5m Professional Indemnity Insurance = £2m There is a legal requirement for certain employers to hold Employer's (Compulsory) Liability Insurance of £5 million as a minimum. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Participation condition: General Data Protection Regulation (GDPR) - Pass/Fail The tenderer must confirm if they have implemented appropriate technical and organisational measures to ensure and demonstrate that the processing of personal data and sensitive personal data is performed in accordance with the GDPR. The tenderer must confirm if they are able to provide copies of their data protection policies. If they cannot they must explain why. The tenderer must confirm whether they have been subject to any enforcement action(s) by the ICO, in respect of data protection compliance in the last three years. The tenderer must provide details of their Data Protection Officer, or their nominated representative if they are not subject to this requirement. The tenderer must provide their ICO registration number. Modern Slavery - Pass/Fail The tenderer must confirm if they are a relevant commercial organisation or not and if they are: Confirm that they have published a statement as required by Section 54 of the Modern Slavery Act. Confirm that the statement complies with the requirements of Section 54. Registered Provider - Pass/Fail Confirmation is required as to whether the tenderer is or will be at the point of contract commencement a Registered Provider as described by the Regulator of Social Housing or whether they are submitting a tender as part of a consortium with a Registered Provider. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Award criterion: LSQ 1 - Outcome Focussed Support: 13%

Award criterion: LSQ2 - Mobilisation and Implementation: 8%

Award criterion: LSQ3 - Service Continuity: 8%

Award criterion: LSQ4 - Accommodation Management: 8%

Award criterion: GQ1 - Performance Management and Continuous Improvement: 7%

Award criterion: GQ2 - Access, Inclusion and Engagement: 7%

Award criterion: GQ3 - Safeguarding: 6%

Award criterion: GQ4 - Staff Training and Development: 5%

Award criterion: GQ5 - Partnership Working and System Leadership: 4%

Award criterion: GQ6 - Social Value: 4%

Award criterion: Cost: 30%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 27 May 2027

Initial contract ends: 27 May 2030

Maximum term ends: 27 May 2032

Extension: There is an in-built option of two (2) twelve (12) month extension periods, depending on performance and business requirements.

Lot 4 — Accommodation and Support for Adults, including those who may be Experiencing Multiple Disadvantage

The Provider shall provide short-term (for a period of up to twenty four (24) months) supported accommodation to prevent and relieve homelessness among adult only households, including those adults experiencing multiple disadvantage (Service User), to: - Focus on stabilising circumstances, improving wellbeing, developing daily living and tenancy skills, strengthening financial resilience, and addressing barriers linked to trauma, mental health, domestic abuse, substance use, and/or offending histories; - Support individuals to work through their immediate needs and prepare individuals within the household to access alternative, sustainable accommodation options in the housing pathway; and - Assist individuals to develop or maintain their independence within the community. The Service shall enable Service Users to live independently, moving on to alternative housing options within twenty four (24) months of accessing accommodation and support, and develop the capacity to live independently and maintain a tenancy, if required, with the continued and ongoing support of housing support services.

Estimated lot value including VAT: £1.1m

Participation condition: Economic Financial Standing Information - Pass/Fail Confirmation is required that the tenderer has up-to-date economic and financial standing information available on the Find a Tender Service. Insurance - Pass/Fail Confirmation is required that the tenderer will have the following levels of insurance cover in place from the commencement of the contract: Employer's (Compulsory) Liability Insurance = £10m Public Liability Insurance = £5m Professional Indemnity Insurance = £2m There is a legal requirement for certain employers to hold Employer's (Compulsory) Liability Insurance of £5 million as a minimum. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Participation condition: General Data Protection Regulation (GDPR) - Pass/Fail The tenderer must confirm if they have implemented appropriate technical and organisational measures to ensure and demonstrate that the processing of personal data and sensitive personal data is performed in accordance with the GDPR. The tenderer must confirm if they are able to provide copies of their data protection policies. If they cannot they must explain why. The tenderer must confirm whether they have been subject to any enforcement action(s) by the ICO, in respect of data protection compliance in the last three years. The tenderer must provide details of their Data Protection Officer, or their nominated representative if they are not subject to this requirement. The tenderer must provide their ICO registration number. Modern Slavery - Pass/Fail The tenderer must confirm if they are a relevant commercial organisation or not and if they are: Confirm that they have published a statement as required by Section 54 of the Modern Slavery Act. Confirm that the statement complies with the requirements of Section 54. Registered Provider - Pass/Fail Confirmation is required as to whether the tenderer is or will be at the point of contract commencement a Registered Provider as described by the Regulator of Social Housing or whether they are submitting a tender as part of a consortium with a Registered Provider. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Award criterion: LSQ1 - Outcome Focussed Support: 13%

Award criterion: LSQ2 - Mobilisation and Implementation: 8%

Award criterion: LSQ3 - Service Continuity: 8%

Award criterion: LSQ4 - Accommodation Management: 8%

Award criterion: GQ1 - Performance Management and Continuous Improvement: 7%

Award criterion: GQ2 - Access, Inclusion and Engagement: 7%

Award criterion: GQ3 - Safeguarding: 6%

Award criterion: GQ4 - Staff Training and Development: 5%

Award criterion: GQ5 - Partnership Working and System Leadership: 4%

Award criterion: GQ6 - Social Value: 4%

Award criterion: Cost: 30%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 27 May 2027

Initial contract ends: 27 May 2030

Maximum term ends: 27 May 2032

Extension: There is an in-built option of two (2) twelve (12) month extension periods, depending on performance and business requirements.

Lot 5 — Accommodation and Support for Young People including those who are Care Experienced

This Service is specifically for young people aged 16-25 who are experiencing multiple support needs, and young people aged 16-25 with care experience. The Service will provide short- term (for a period of up to twenty four (24) months) Housing Related Support. This Service can be delivered within supported accommodation settings provided by the Provider, and within the community in a variety of alternative accommodation settings, depending on the need of the Service User. The Service will: - Focus on the delivery of person-centered support, tailored to the support needs and aspirations of the young people accessing supported accommodation and community based HRS; - Support will focus on stabilising circumstances, improving wellbeing, developing daily living and tenancy skills, strengthening financial resilience, and addressing barriers linked to trauma, mental health, domestic abuse, substance use, or/and offending histories; - Enable young people to address multiple support needs, preventing multiple disadvantages in the immediate and long term; and - Support young people to transition into adulthood and move towards independent living in the community. The Provider shall ensure that the Service enables young people, including those with care experience to progress to becoming tenancy-ready and develop the capacity to live independently and maintain a tenancy. Further requirements are detailed within the tender documentation.

Estimated lot value including VAT: £1.1m

Participation condition: Economic Financial Standing Information - Pass/Fail Confirmation is required that the tenderer has up-to-date economic and financial standing information available on the Find a Tender Service. Insurance - Pass/Fail Confirmation is required that the tenderer will have the following levels of insurance cover in place from the commencement of the contract: Employer's (Compulsory) Liability Insurance = £10m Public Liability Insurance = £5m Professional Indemnity Insurance = £2m There is a legal requirement for certain employers to hold Employer's (Compulsory) Liability Insurance of £5 million as a minimum. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Participation condition: General Data Protection Regulation (GDPR) - Pass/Fail The tenderer must confirm if they have implemented appropriate technical and organisational measures to ensure and demonstrate that the processing of personal data and sensitive personal data is performed in accordance with the GDPR. The tenderer must confirm if they are able to provide copies of their data protection policies. If they cannot they must explain why. The tenderer must confirm whether they have been subject to any enforcement action(s) by the ICO, in respect of data protection compliance in the last three years. The tenderer must provide details of their Data Protection Officer, or their nominated representative if they are not subject to this requirement. The tenderer must provide their ICO registration number. Modern Slavery - Pass/Fail The tenderer must confirm if they are a relevant commercial organisation or not and if they are: Confirm that they have published a statement as required by Section 54 of the Modern Slavery Act. Confirm that the statement complies with the requirements of Section 54. Registered Provider - Pass/Fail Confirmation is required as to whether the tenderer is or will be at the point of contract commencement a Registered Provider as described by the Regulator of Social Housing or whether they are submitting a tender as part of a consortium with a Registered Provider. Further details about the conditions of participation and the award criteria can be found in the associated tender documents.

Award criterion: LSQ1 - Outcome Focussed Support: 10%

Award criterion: LSQ2 - Mobilisation and Implementation: 7%

Award criterion: LSQ3 - Corporate Parenting and Supporting Young People into Adulthood and Independent Living: 7%

Award criterion: LSQ4 - Service Continuity: 7%

Award criterion: LSQ5 - Accommodation Management: 6%

Award criterion: GQ1 - Performance Management and Continuous Improvement: 7%

Award criterion: GQ2 - Access, Inclusion and Engagement: 7%

Award criterion: GQ3 - Safeguarding: 6%

Award criterion: GQ4 - Staff Training and Development: 5%

Award criterion: GQ5 - Partnership Working and System Leadership: 4%

Award criterion: GQ6 -Social Value: 4%

Award criterion: Cost: 30%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 27 May 2027

Initial contract ends: 27 May 2030

Maximum term ends: 27 May 2032

Extension: There is an in-built option of two (2) twelve (12) month extension periods, depending on performance and business requirements.

Contracting authority

North East Lincolnshire Borough Council Municipal Offices, Town Hall Square, Grimsby, DN31 1HU, UKE13, United Kingdom Email: procurement@nelincs.gov.uk Website: http://www.nelincs.gov.uk

Procurement timetable and procedure

Procedure: Open procedure

Special regime: Light Touch Regime

Clarification deadline: 7 December 2026 at 04:00 pm

Submission deadline: 11 December 2026 at 12:00 pm

Award decision expected by: 19 March 2027 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

75123000 — Administrative housing services; 85300000 — Social work and related services

How to submit

The official Find a Tender notice directs suppliers to EU Supply. The procurement documents, clarifications and response area are managed there.

Open EU Supply ↗

Documents

• All associated tender documents are available via YORtender - https://yortender.eu-supply.com/login.asp?B=YORTENDER Click on the link, then click on current tender opportunities, then search using the reference number.
• The technical specification is available via YORtender - https://yortender.eu-supply.com/login.asp?B=YORTENDER Click on the link, then click on current tender opportunities, then search using the reference number.

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Housing Related Support is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.