HCC - 09/26 - Provision of Reablement Services

Opportunity overview

Hertfordshire County Council is currently out to procurement for the Provision of Reablement Services. Reablement Services provide short-term support to Individuals in their homes. This can be following hospital discharge, illness, or acute episode, or for people who are new to care. Reablement Services aim to restore confidence and independence. The Council takes a “Reablement First” approach meaning that everyone new to care is considered for the service and should only be opted out where Reablement is not deemed to be the appropriate service. These services are provided for up to four weeks (six in exceptional circumstances), are non-chargeable and are delivered without a Care Act eligibility assessment, helping to prevent long-term dependency. There will be one Reablement Provider for each lot area. A maximum of 4 lots will be awarded to a single Reablement Provider. These Services are being tendered under 11 lots in line with the Unitary Authority boundaries as outlined in the table below: Lot number Lot Title Lot 1 Central 1 (Welwyn Hatfield) Lot 2 Central 2 (Stevenage) Lot 3 East Brox 1 (Broxbourne) Lot 4 East Brox 2 (East Herts) Lot 5 SW 1 (Three Rivers) Lot 6 SW 2 (Watford) Lot 7 SW 3 (Hertsmere) Lot 8 West 1 (Dacorum West) Lot 9 West 2 (Dacorum East) Lot 10 West 3 (St Albans South) Lot 11 West 4 (St Albans North) Full details are in the Specification, Schedule 1 of the Contract document. This procurement is an open process. Organisations wishing to take part in this project are invited to ‘express an interest’ and also ‘opt in’ which will give access to the full procurement documents in the e-tendering system. To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th October 2026 Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. Please ensure that where possible documents are uploaded as a PDF and that file names are succinct. Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above. Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate. Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home Please Note: The TUPE Employee Liability Information has been provided along with other documentation for this procurement. TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential. By clicking on the View Details button and accessing the documentation for this procurement, Tenderers agree: a) To undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party . b) That under no circumstances will any of the information be disclosed by your organisation to any third party without the Council's prior consent in writing. c) That the information supplied will be stored securely and destroyed or returned to the Council, after your Organisation's bid has been submitted or you decide not to proceed with a tender submission. d) That you will indemnify the Council for any losses, arising from your breach or breach by any of your personnel of these confidentiality requirements specified above and data protection requirements in relation to TUPE Employee Liability Information. e) The requirements above apply whether the supplier uploads a tender response to this procurement or not.

Lot 1 — Central 1 - Welwyn Hatfield

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 1

Estimated lot value including VAT: £5.2m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 2 — Central 2 – Stevenage

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 2

Estimated lot value including VAT: £3.6m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 3 — East Brox 1 – Broxbourne

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 3

Estimated lot value including VAT: £5.3m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 4 — East Brox 2 - East Herts

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 4

Estimated lot value including VAT: £4.9m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 5 — SW 1 - Three Rivers

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 5

Estimated lot value including VAT: £4.2m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 6 — SW 2 – Watford

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 6

Estimated lot value including VAT: £7.4m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 7 — SW 3 – Hertsmere

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 7

Estimated lot value including VAT: £4.9m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 8 — West 1 - Dacorum West

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 8

Estimated lot value including VAT: £1.8m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 9 — West 2 - Dacorum East

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 9

Estimated lot value including VAT: £5.5m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 10 — West 3 - St Albans South

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 10

Estimated lot value including VAT: £5.3m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Lot 11 — West 4 – St Albans North

Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 11

Estimated lot value including VAT: £4.7m

Participation condition: Please refer to the Instructions to Tenderers document Section 4 for full details

Award criterion: Price: 20%

Award criterion: Quality: 80%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2030

Maximum term ends: 31 March 2032

Extension: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.

Contracting authority

Hertfordshire County Council Robertson House, Six Hills Way, Stevenage, SG1 2FQ, UKH23, United Kingdom Email: strategic.procurement@hertfordshire.gov.uk Website: http://www.hertfordshire.gov.uk

Procurement timetable and procedure

Procedure: Open procedure

Special regime: Light Touch Regime

Clarification deadline: 25 September 2026 at 12:00 pm

Submission deadline: 8 October 2026 at 12:00 pm

Award decision expected by: 4 January 2027 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

Financial terms: Invoices are to be submitted to the Council, in accordance with the Prices and Payment clause in the Conditions of Contract. Payment will normally be made within thirty (30) days of receipt of a correct invoice.

CPV Classification

85000000 — Health and social work services; 85300000 — Social work and related services; 85310000 — Social work services; 85312000 — Social work services without accommodation; 85320000 — Social services

How to submit

The official Find a Tender notice directs suppliers to In-Tend. The procurement documents, clarifications and response area are managed there.

Open In-Tend ↗

Documents

• Please either register or log in to the above web address, and then 'express interest' and 'opt in' in order to view the full set of documentation relating to this tender opportunity

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If HCC - 09/26 - Provision of Reablement Services is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.