Lewisham Advice Services

Opportunity overview

The Council intends to commission a single, integrated Advice Service operating borough wide. The service is expected to provide information, advice and guidance on matters including welfare benefits, debt, housing, immigration and wider cost of living pressures, and to: • Support financial resilience and wellbeing through timely, high-quality advice that helps residents maximise income, manage debt, secure housing and avoid escalation into crisis. • Provide accessible, multi-channel access, maintaining high volume routes (such as telephone and digital) alongside face to face and outreach provision. • Reach those most in need through targeted outreach and early intervention, particularly for residents facing barriers to access. • Build community capacity, with the commissioned provider acting as a strategic lead for borough wide, community led advice, working in partnership with smaller and specialist VCS organisations and offering capacity building support such as "advice first aid". Contract details Estimated contract value: up to £950,000 per annum • Estimated contract term: 2 years from April 2027, with the option to extend up to a maximum of 3 years, subject to funding availability and performance

Lot 1 — Contract lot

Estimated lot value including VAT: £950k

Award criterion: Quality: 65%

Award criterion: Price: 25%

Award criterion: Social value: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 1 April 2029

Maximum term ends: 1 April 2032

Extension: Option to extend up to a maximum of 3 years, subject to funding availability and performance

Contracting authority

London Borough of Lewisham 4th Floor Laurence House, Catford, SE6 4RU, UKI44, United Kingdom Email: lewisham.procurement@lewisham.gov.uk

Procurement timetable and procedure

Procedure: Open procedure

Special regime: Light Touch Regime

Clarification deadline: 3 September 2026 at 11:59 pm

Submission deadline: 17 September 2026 at 12:00 pm

Award decision expected by: 27 November 2026 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

85300000 — Social work and related services

How to submit

The official Find a Tender notice directs suppliers to the buyer’s electronic tendering system. The procurement documents, clarifications and response area are managed there.

Open the buyer’s electronic tendering system ↗

Documents

• Procurement document
• Procurement document

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Lewisham Advice Services is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.