HELP TO LIVE AT HOME SERVICE FOR ZONE 1

Opportunity overview

South Tyneside is a vibrant coastal borough in the North East of England, with a strong commitment to supporting residents to live healthy, independent and fulfilling lives. The Council works in close partnership with health, voluntary and community sector organisations to deliver person-centred care that reflects the diverse needs of local people, particularly older residents and those with complex needs. There is a well-established focus on strengths-based practice, early intervention and reducing inequalities, underpinned by integrated working with NHS partners and a shared ambition to improve outcomes across the system. Service Providers play a key role in shaping future provision, contributing to a sustainable local care market that supports people to remain in their own homes and communities wherever possible. The Council currently operates three HTLAH Zones in the borough, at contract inception there were four Providers, offering marketplace flexibility, whilst ensuring the needs of residents could be met. The aim of the HTLAH service is to supports adults aged 18 and over to maximise their independence, wellbeing, and quality of life by providing flexible, outcome-focused support that enables them to remain living safely in their own homes and communities, while preventing, reducing, or delaying the need for more intensive health and social care services. Often these are older people with for example dementia or frailty needs but may include people of all ages with physical disabilities and mental health needs. In the initial contracts, this approach included Extra Care provision, it has now been agreed that this activity will be funded separately. Therefore, this leaves two types of support to be provided via future HTLAH provision within the borough, these include: Home Independence Support Service (HISS) This is the long-term home care element of the contract for people who need ongoing support to remain living independently at home. Typical services include Personal care (washing, dressing, toileting, Medication support, assistance with meals and nutrition), Support with mobility and transfer and social inclusion and community access. Support is also available for people with dementia, physical disabilities, and long-term conditions. Night-time support is provided where required. Home Independence and Crisis Support Service (HICSS) This is the short-term, reablement and hospital discharge element of the contract. Services include, Hospital-to-home support, Admission avoidance, Intermediate care, Short-term reablement, Active recovery following illness or injury, Crisis response, Community alarm response, and support to regain daily living skills and reduce long-term care needs. Please note the Council has determined that suppliers currently delivering the Help to Live at Home contracts for Help to Live at Home Zones 2 and 3 are not eligible to participate in this procurement.

Lot 1 — Contract lot

Estimated lot value including VAT: £4.9m

Participation condition: Between 5 and 7 Tenderers will be short-listed in accordance with the criteria as set out in the PSQ evaluation matrix

Award criterion: Service Delivery: 20%

Award criterion: Rapid Response: 15%

Award criterion: Hospital Discharge: 20%

Award criterion: Reducing long term dependency on the Service: 15%

Award criterion: Assistive Technology and Digital Support: 15%

Award criterion: Partnership Working: 15%

Suitable for small and medium-sized enterprises.

Contract starts: 5 April 2027

Initial contract ends: 5 April 2028

Contracting authority

South Tyneside Borough Council Town Hall and Civic Offices, Westoe Road, South Shields, NE33 2RL, UKC22, United Kingdom Email: strategic.procurement@southtyneside.gov.uk

Procurement timetable and procedure

Procedure: Competitive flexible procedure

Special regime: Light Touch Regime

Clarification deadline: 25 September 2026 at 05:00 pm

Award decision expected by: 8 October 2026 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

85000000 — Health and social work services; 98000000 — Other community, social and personal services

How to submit

The official Find a Tender notice directs suppliers to the buyer’s electronic tendering system. The procurement documents, clarifications and response area are managed there.

Open the buyer’s electronic tendering system ↗

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If HELP TO LIVE AT HOME SERVICE FOR ZONE 1 is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.