Domiciliary Care · Framework

Essex County Council domiciliary care tender case study

Five Tier 2 lots secured after a procedural Tier 1 miss, with a documented Tier 1 path for the next refresh.

Redacted award evidence for Essex County Council case study

Starting positionProcedural Q9 miss, Tier 1 lost

Recorded result5 Tier 2 lots, Tier 1 path locked

Procurement contextEssex CC, Procurement Act 2023

The starting point

Essex Live at Home Domiciliary Framework 2025 : Five Tier 2 Lots, Documented Tier 1 Path

Q9 Video evidence missing at first close. Clarification window passed without response. Tier 1 lost on procedural grounds.

From a procedural Tier 1 miss → awarded 5 Tier 2 lots, Tier 1 path documented.

Redacted source material

Inspect the evidence supporting the result.

The gallery retains the source documents already published for this case. Names, identifiers and commercially sensitive details may be redacted.

Award confirmation

Primary source

Award confirmation — Essex Live at Home

Primary Source

Award confirmation — Essex Live at Home

Primary award document issued by the Contracting Authority. Click any image to view full size.

Lot outcome

Official document

Lot 1 Basildon outcome

Lot outcome

Official document

Lot 3 Brentwood outcome

Lot outcome

Official document

Lot 5 Chelmsford outcome

Lot outcome

Official document

Lot 7 Epping Forest outcome

Lot outcome

Official document

Lot 8 Harlow outcome

Score breakdown

Official document

Score breakdown — quality questions

Score breakdown

Official document

Score breakdown — page 2

Score breakdown

Official document

Score breakdown — page 3

Score breakdown

Official document

Score breakdown — page 4

Score breakdown

Official document

Score breakdown — page 5

Compliance

Official document

CQC and compliance documentation

Source: Essex County Council outcome letter via Essex Supplier Portal, reference 1038 / 2025/S 000-019527.

Case Overview

This case study analyses the route Livingstone Health Care Limited took onto Essex County Council's Live at Home domiciliary framework, securing Tier 2 places across five priority districts in a single submission window after a procedural Tier 1 miss. Q9 Video evidence had not been submitted at first close and the clarification window passed without response. TenderLab's review of the published criteria and provider record indicates that the missing evidence prevented a stronger tier assessment; the counterfactual Tier 1 outcome was not tested by the authority.

Starting Gaps & Limitations

The Q9 Video evidence miss was procedural, not substantive — the provider's CQC record was strong. But the clarification non-response had closed the Tier 1 route for this window. Below the tier ceiling, the digital systems contracts had not been packaged for evaluator review, and the branch coordinate data that forms part of the geographic coverage requirement had not been formatted to the specification. These were the remaining gaps to address for the Tier 2 submission.

Our Role

We took the engagement to maximise the Tier 2 score and build the Tier 1 evidence pack for the next refresh. The digital systems evidence was packaged from the provider's operational contracts. Branch coordinates were formatted to specification. The Q9 video evidence was documented and prepared for the next window. The quality method statements were written against the scoring rubric.

What Changed the Trajectory

The final submission packaged the digital systems contracts and branch coordinate data against the scoring specification. The authority confirmed Tier 2 places across all five districts. TenderLab also documented a proposed Tier 1 evidence path — Q9 video evidence, digital systems contracts and CQC documentation — for use in a future refresh, subject to the next published requirements.

Outcome Achieved

Five Tier 2 framework places were confirmed: Basildon, Brentwood, Chelmsford, Epping Forest and Harlow. Tier 1 status was not awarded due to the outstanding Q9 Video evidence. The Tier 1 improvement plan — with Q9 evidence, digital systems contract proof and refreshed branch coordinates — sits inside the organisation for the next refresh window.

Recorded evaluation data

Scores or lot outcomes available for this case.

The table reproduces the structured result held in the case-study record.

Lot	District	CQC Score	Outcome
Lot 1	Basildon	24.5/35	Tier 2 Awarded
Lot 3	Brentwood	24.5/35	Tier 2 Awarded
Lot 5	Chelmsford	24.5/35	Tier 2 Awarded
Lot 7	Epping Forest	24.5/35	Tier 2 Awarded
Lot 8	Harlow	24.5/35	Tier 2 Awarded

Before the engagement

The provider had no live framework presence in Basildon, Brentwood, Chelmsford, Epping Forest or Harlow. Q9 Video evidence had not been submitted in window, the clarification non-response had forced a Tier 2 outcome, and the digital systems contracts had not been packaged.

After the recorded outcome

The provider holds a five-district framework footprint under Tier 2 with direct call-off access, and a documented Tier 1 improvement plan with Q9 evidence, digital systems contract proof and refreshed branch coordinates ready for the next refresh window.

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Essex County Council domiciliary care tender case study

Essex Live at Home Domiciliary Framework 2025 : Five Tier 2 Lots, Documented Tier 1 Path

Inspect the evidence supporting the result.

Award confirmation — Essex Live at Home

Case Overview

Starting Gaps & Limitations

Our Role

What Changed the Trajectory

Outcome Achieved

Scores or lot outcomes available for this case.

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