Integrated Advocacy Services

Opportunity overview

Liverpool City Council commissions an Integrated Advocacy Service to provide a comprehensive portfolio of statutory and non-statutory advocacy provision, including Independent Health Complaints Advocacy (IHCA). The service is required to support the Council in meeting its statutory obligations under the Care Act 2014, Mental Capacity Act 2005, and Mental Health Act 1983, ensuring eligible individuals receive independent advocacy as mandated. In addition to statutory functions, the service will deliver flexible, non-statutory, issue based advocacy to address unmet need, ensuring that individuals who do not meet formal eligibility criteria can still access proportionate, independent, and person-centred support. The service will enable individuals to express their views, wishes, and preferences, safeguard their rights, and actively participate in decision-making processes that affect their lives. Particular focus will be given to individuals who experience substantial difficulty in understanding, retaining, or communicating information, and who lack an appropriate person to support their involvement. The provider will ensure advocacy interventions are independent, tailored, and outcome-focused, promoting inclusion, equity of access, and improved wellbeing.

Lot 1 — Contract lot

Estimated lot value including VAT: £4.4m

Award criterion: Quality: 70%

Award criterion: Cost: 20%

Award criterion: Social Value: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2031

Maximum term ends: 31 March 2032

Extension: The extension is for a period of up to 12 months, subject to the provider meeting the performance measures of the contract.

Contracting authority

Liverpool City Council Cunard Building, Liverpool, L3 1DS, UKD72, United Kingdom Email: commercialprocurement@liverpool.gov.uk

Procurement timetable and procedure

Procedure: Open procedure

Special regime: Light Touch Regime

Clarification deadline: 9 November 2026 at 12:00 pm

Submission deadline: 16 November 2026 at 12:00 pm

Award decision expected by: 23 December 2026 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

85312300 — Guidance and counselling services

How to submit

The official Find a Tender notice directs suppliers to ProContract. The procurement documents, clarifications and response area are managed there.

Open ProContract ↗

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Integrated Advocacy Services is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.