Wales Hate Support Centre

Opportunity overview

The Welsh Government is seeking to procure a new hate crime support and advocacy service from 1 April 2027, replacing the current Wales Hate Support Centre contract that has been funded since April 2022. Although criminal justice is reserved to the UK Government, the Welsh Government is responsible for a range of devolved public services that interact with the justice system and therefore has a key role in supporting victims of hate crime.There is a strong and sustained need for the service. Hate crime recorded by Welsh police has more than tripled since 2011-12, rising from 1,809 to 5,929 incidents, and the latest statistics show a 5% increase in hate crime across Wales in 2024-25, compared with a 2% increase across England and Wales overall. Hate crime can have significant and long-lasting effects on victims, including fear, anxiety, trauma, isolation, and loss of confidence. The impact also extends to families, carers, friends, and wider communities, potentially damaging community cohesion and increasing tensions. The contract will be delivered during a period of significant legislative change, including the introduction of the Crime and Policing Act 2026, which will strengthen and expand hate crime protections. It will also support the Welsh Government's commitment to improve hate crime reporting and victim support, ensuring incidents are addressed effectively and victims receive appropriate support. The Client intends to award a 4-year contract to deliver the Wales Hate Support Centre to provide free and accessible support and advocacy to victims of hate crime across Wales. The contract must also deliver a programme of training and engagement with a focus on raising awareness of hate crime and hate prevention. The contract includes an option of a 4 year extension. A budget range of £1.66m - £1.83m excluding VAT is available for the purposes of this contract and over the initial 4 year contract period. If invoked, The Client will make a further budget of £1.66m - £1.83m excluding VAT for the 4 year extension period.

Lot 1 — Contract lot

Estimated lot value including VAT: £4.4m

Participation condition: Please see tender documentation for further information.

Award criterion: Technical Evaluation Crteria: 80%

Award criterion: Commercial Evaluation Criteria: 20%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2031

Maximum term ends: 31 March 2035

Extension: The Contract can only be extended in accordance with Condition 3 (Commencement and Duration) of the Welsh Government’s Standard Conditions of Contract for Services. Any extension shall be at the sole discretion of the Client and will be subject to: a. satisfactory Contractor performance; b. the continued availability of funding and approved budget; c. an ongoing policy and operational need for the Services; and d. all necessary internal, financial and governance approvals. Any extension, or variation to these dates Any variation to these dates must be agreed in writing by the Client and the successful Bidder in accordance with the Welsh Government’s Standard Conditions of Contract for Services.

Contracting authority

Llywodraeth Cymru / Welsh Government Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services, Cardiff, CF10 3NQ, UKL22, United Kingdom Email: CPDProcurementAdvice@gov.wales Website: http://gov.wales

Procurement timetable and procedure

Procedure: Open procedure

Clarification deadline: 16 November 2026 at 02:00 pm

Submission deadline: 23 November 2026 at 02:00 pm

Award decision expected by: 11 January 2027 at 11:59 pm

Electronic submissions: allowed

Submission language: EN, CY

CPV Classification

85320000 — Social services; 98000000 — Other community, social and personal services; 85000000 — Health and social work services; 79500000 — Office-support services

How to submit

The official Find a Tender notice directs suppliers to eTenderWales. The procurement documents, clarifications and response area are managed there.

Open eTenderWales ↗

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Wales Hate Support Centre is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.