Pre Front Door Integrated Urgent Care Services

Notice summary

The vision of the service is to deliver a fully integrated, neighbourhood-based urgent care model that enables our population to access urgent clinical support 24 hours a day through a coordinated and digitally enabled system, that prioritises community-based care over hospital attendance wherever clinically appropriate.

➢ Shift appropriate urgent care demand away from hospital front doors into neighbourhood and community settings.

➢ Provide a simple and consistent route into urgent care services.

➢ Improve timely access to urgent assessment, advice and treatment.

➢ Reduce avoidable Emergency Department attendances and non-elective admissions.

➢ Improve integration across primary, community, mental health, social care and acute services.

➢ Support same-day access and rapid clinical decision making.

➢ Enable proactive management of frailty, long-term conditions and complex patients.

➢ Reduce the amount of touch points in a patient’s journey, ensuring they are directed to their appropriate treatment option as early as possible

➢ Reduce unnecessary duplication in the patient journey, ensuring patients do not need to repeat their story multiple times.

➢ Improve patient outcomes, experience and continuity of care.

➢ Reduce unwarranted variation in access and service delivery.

➢ Support health inequalities reduction through localised and accessible care

The award criteria is as follows:

Basic Selection Criteria – Pass/Fail or For Information only

Key Criteria, for each Lot - Scored

Key Criteria: Value (FMT), for each Lot – Pass/Fail

Please refer to II.2.4 for specific Lot award details

The evaluation process covers a number of discrete stages which are outlined in Document 1. Evaluators will score answers for each Scored question using a scale of 0-5 (where 0 is unacceptable and 5 is excellent). Evaluations will be carried out by a panel made up of representatives (“evaluators”) from Commissioners and their advisors.

This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. In addition, neither the placement of this notice nor any subsequent notice shall bind the Commissioner to the award of any contract.

Providers wishing to bid for this opportunity should access the e-tendering portal, as detailed below, where they can find submission requirements and relevant information of the services. Providers should read the instructions carefully before compiling their submission. Providers must submit their bid via the e-tendering portal only.

To access the relevant documentation relating to this opportunity, please follow the instructions below on how to access the eTendering portal:

1) Go to https://health-family.force.com/s/Welcome and click the link to register (if your organisation has not registered previously)

2) Once registered, login to the system and look for Quote/tender "C477447 - Pre Front Door Integrated Urgent Care Services - Coventry and Warwickshire"

Opportunity overview

NHS Coventry and Warwickshire Integrated Care Board (CW ICB) are seeking expressions of interest from suitably qualified and experienced providers for the provision of a comprehensive Pre-Front Door Integrated Urgent Care (IUC) model across Coventry and Warwickshire.

This model requires a single, accountable Lead Provider in each of the two geographical areas:

The appointed Lead Providers will be responsible for the end-to-end design, mobilisation, delivery, clinical governance and continuous improvement of a whole-system urgent care pathway spanning NHS 111 interfaces, GP out of hours, UTC/MIU, ambulance conveyance alternatives, Emergency Department front-door streaming, same-day emergency care, diagnostics, community response and neighbourhood urgent care pathways.

The ICB is not seeking a provider of isolated urgent care components. It is seeking an organisation with the scale, capability, and system leadership to deliver an integrated Lead Provider model. Providers must therefore bring together all interdependent services, healthcare professionals and current Providers, including urgent primary care, community response, and mental health crisis interfaces, into a coherent, accountable and high-performing model.

Contract Length is expected to be 5 years, commencing 1st September 2027 with the Commissioner having the option to extend the Contract for up to a further 5 years.

Further details are provided in VI.3

Lot 1.1 — Lot 1 - Integrated Urgent Care: Coventry

Award criteria for Lot 1 - Coventry (Scored):

Quality and Innovation – 20%

Integration, Collaboration and Service Sustainability – 40%

Improving Access, Reducing Health Inequalities and Facilitating Choice – 10%

Further details are provided in VI.3. Additional information: Further details are provided in VI.3

Estimated lot value including VAT: £87.6m

Contract starts: 31 August 2027

Initial contract ends: 31 August 2032

Extension: option to extend the Contract for up to a further 5 years

Lot 2.1 — Lot 2 - Integrated Urgent Care: Warwickshire

Award criteria for Lot 2 - Warwickshire (Scored):

Quality and Innovation – 20%

Integration, Collaboration and Service Sustainability – 40%

Improving Access, Reducing Health Inequalities and Facilitating Choice – 10%

Further details are provided in VI.3

Estimated lot value including VAT: £116.3m

Contract starts: 31 August 2027

Initial contract ends: 31 August 2032

Extension: option to extend the Contract for up to a further 5 years

Contracting authority

NHS Coventry and Warwickshire Integrated Care Board Westgate House Market Street, Warwick, CV34 4DE, UKG33, United Kingdom Contact: Michael Barlow Email: michael.barlow1@nhs.net Website: https://www.happyhealthylives.uk/

Procurement timetable and procedure

Procedure: Open procedure

Legal basis: 32014L0024

Submission deadline: 14 December 2026 at 05:00 pm

Submission language: EN

CPV Classification

85100000 — Health services

How to submit

The official Find a Tender notice directs suppliers to Atamis. The procurement documents, clarifications and response area are managed there.

Open Atamis ↗

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Pre Front Door Integrated Urgent Care Services is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.