Early Help for Adults Navigator Service Redesign

Opportunity overview

Manchester City Council requires a provider to deliver a city-wide Early Help for Adults Navigator Service for adults experiencing multiple disadvantage. The Early Help for Adults Navigator Service aims to improve outcomes for adults experiencing multiple disadvantage through early intervention, prevention, and personalised support. The service will help people address challenges before they escalate into crisis, while promoting independence, resilience and long-term wellbeing. The service will support wider public service systems to improve through collaborative partnership working and identification and reporting of barriers faced by clients so that they can be addressed by key decision makers. Individual, service, and system outcomes are detailed in the Outcome Framework in Section 5.1 of Appendix B- Specification

Lot 1 — Contract lot

Estimated lot value including VAT: £6.2m

Participation condition: See tender documentation

Award criterion: Price: 20%

Award criterion: Quality: 50%

Award criterion: Social Value: 20%

Award criterion: Environmental: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 30 June 2027

Initial contract ends: 1 July 2031

Maximum term ends: 30 June 2033

Extension: The contract period will be for 4 years with the option to extend for an additional 2 years.

Contracting authority

Manchester City Council Town Hall Extension, Manchester, M60 2LA, UKD33, United Kingdom Email: procurement@manchester.gov.uk Website: https://www.manchester.gov.uk/

Procurement timetable and procedure

Procedure: Open procedure

Special regime: Light Touch Regime

Clarification deadline: 11 November 2026 at 11:00 am

Submission deadline: 23 November 2026 at 11:00 am

Award decision expected by: 8 February 2027 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

85312000 — Social work services without accommodation

How to submit

The official Find a Tender notice directs suppliers to ProContract. The procurement documents, clarifications and response area are managed there.

Open ProContract ↗

Documents

• Procurement document
• The Council is using the e-business portal known as the Chest. Applicants will need to register their details at the following link www.the-chest.org.uk . Once registered, applicants will be emailed a log-in and password which will allow them to gain access to the documentation relating to this opportunity. Applicants will need to electronically submit their completed tender documents, including procurement specific questionnaire, via the on-line portal by 11am on 23rd November 2026 as referred to in the tender documentation. Any clarification queries must also be submitted via the Chest website by the date referred to in the tender documentation.

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Early Help for Adults Navigator Service Redesign is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.