Information, Advice & Guidance for RBWM

Opportunity overview

The Royal Borough of Windsor and Maidenhead is seeking a Information, Advice and Guidance (IAG) Service to deliver accessible, resident-focused support across Windsor, Maidenhead, and Ascot. The provider will supply multi-channel provision including face-to-face sessions, telephone support, and digital access, alongside community outreach. Services must be delivered in accordance with defined volume, performance, and requirements to ensure timely issue resolution, crisis prevention, and positive outcomes for borough residents.

Lot 1 — Contract lot

Estimated lot value including VAT: £148k

Award criterion: Technical: 100%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 31 March 2027

Initial contract ends: 31 March 2028

Maximum term ends: 31 March 2030

Extension: Initial contract one year, plus one year extension and another one year extension

Contracting authority

Royal Borough of Windsor & Maidenhead St Ives Road, Maidenhead, SL6 1RF, UKJ11, United Kingdom Email: procurement@rbwm.gov.uk

Procurement timetable and procedure

Procedure: Open procedure

Clarification deadline: 10 November 2026 at 01:00 pm

Submission deadline: 19 November 2026 at 01:00 pm

Award decision expected by: 16 December 2026 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

85000000 — Health and social work services

How to submit

The official Find a Tender notice directs suppliers to the buyer’s electronic tendering system. The procurement documents, clarifications and response area are managed there.

Open the buyer’s electronic tendering system ↗

Documents

• Open Tender will be published on the specified web address. If you wish to participate and are unable to view the Tender, please do get in contact.

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Information, Advice & Guidance for RBWM is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.