2425-0692 Supported Housing and Floating Support Framework

Opportunity overview

The requirement Islington Council is establishing a Flexible Framework for a period of eight years, with an estimated start date of October 2027. A 'flexible framework ' is a contractual arrangement between Islington Council, as the contracting authority, and a number of providers. The purpose is to establish the quality requirements, pricing, and terms and conditions of providing the specified services during a given period of time. The council can then purchase services via the flexible framework from the successful providers. These are called 'call-off' contracts. The quantity and configuration of services purchased through the flexible framework is defined by the council, in response to local demand, and can change during the period of the framework. Services will be procured under the flexible framework based on presenting demand, available funding, and availability of suitable buildings for accommodation-based services. The primary aim of this procurement is to establish a flexible framework that allows for a range of supported housing and floating support services to be commissioned, that all seek to achieve the same set of defined outcomes. These outcomes will be codesigned with residents and broadly relate to tenancy sustainment, reducing homelessness, promoting health and wellbeing, and achieving greater independence. By procuring these services under a flexible framework, the council aims to establish a holistic offer that can respond to the different stages of a residents' journey towards independence, recognising that this journey is not always linear. Residents will receive high-quality support whether they are living in supported housing, moving into their own home, or transitioning between different types of support. Supported housing, in the context of this procurement, is used to describe accommodation-based services where residents require and are provided with care, support and/or supervision to help them live as independently as possible within the community. Support may include help with managing tenancies, daily living skills, and accessing community services. Residents have their own tenancy, and they are individually financially liable for paying their rent. In most cases this is covered by Housing Benefit. Floating support, in the context of this procurement, is used to describe support that is not delivered from specific accommodation. It is, however, a service intended to help people manage their tenancy and live as independently as possible within the community. Floating support services may be delivered in people's own homes, in the community or in Council settings (e.g. Access Hubs, libraries), and includes street homelessness outreach services. When the framework is initially opened, there will be no minimum or maximum number of providers appointed to the framework. The council reserves the right to reopen the framework at any time during its term to allow new organisations to apply to join. Call-off contracts from the framework agreement shall follow the terms of the framework agreement including how a call-off contract is concluded. How a call-off contract is concluded is explained within the invitation to tender documentation.

Lot 1 — Complex long-term supported living

24-hour intensive supported living for people with complex mental health needs. The service will provide long-term, psychologically informed support focused on daily living skills, independence and maintaining wellbeing. Length of stay will be based on individual need.

Estimated lot value including VAT: £50.0m

Award criterion: Cost: 30%

Award criterion: Social Value: 20%

Award criterion: Operating principles, organisational practice, and monitoring performance, quality assurance and continuous improvement: 15%

Award criterion: Housing management: 5%

Award criterion: Harm and risk minimisation, including safeguarding and health and safety: 10%

Award criterion: Partnerships, communities and innovation: 10%

Award criterion: Engagement and coproduction: 10%

Suitable for voluntary, community and social enterprises.

Contract starts: 30 September 2027

Initial contract ends: 30 September 2035

Lot 2 — High Support Transitional Supported Accommodation

24-hour staffed, psychologically informed accommodation for people with multiple and complex needs. Support will focus on stabilisation, harm minimisation, recovery, developing independence and preparing residents to move on to lower support or independent living. Stays are expected to be up to 24 months.

Estimated lot value including VAT: £50.0m

Award criterion: Cost: 30%

Award criterion: Social Value: 20%

Award criterion: Operating principles, organisational practice, and monitoring performance, quality assurance and continuous improvement: 15%

Award criterion: Housing management: 5%

Award criterion: Harm and risk minimisation, including safeguarding and health and safety: 10%

Award criterion: Partnerships, communities and innovation: 10%

Award criterion: Engagement and coproduction: 10%

Suitable for voluntary, community and social enterprises.

Contract starts: 30 September 2027

Initial contract ends: 30 September 2035

Lot 3 — Medium to Low Support Transitional Supported Accommodation

Flexible, psychologically informed accommodation and support for people with medium to low support needs. Support will focus on recovery, confidence, independence, practical life skills and community connections, with an emphasis on preparing residents to move on to more independent accommodation. Stays are expected to be up to 24 months.

Estimated lot value including VAT: £50.0m

Award criterion: Cost: 30%

Award criterion: Social Value: 20%

Award criterion: Operating principles, organisational practice, and monitoring performance, quality assurance and continuous improvement: 15%

Award criterion: Housing management: 5%

Award criterion: Harm and risk minimisation, including safeguarding and health and safety: 10%

Award criterion: Partnerships, communities and innovation: 10%

Award criterion: Engagement and coproduction: 10%

Suitable for voluntary, community and social enterprises.

Contract starts: 30 September 2027

Initial contract ends: 30 September 2035

Lot 4 — Floating Support Services

Flexible, community-based support delivered in people's homes, community settings and other local venues. Services may include housing-related floating support, street homelessness and other outreach services. Support will focus on achieving agreed goals, maintaining or moving into settled accommodation and reducing reliance on more intensive services. The length of support will vary according to individual need and the requirements of each call-off contract.

Estimated lot value including VAT: £50.0m

Award criterion: Cost: 30%

Award criterion: Social Value: 20%

Award criterion: Operating principles, organisational practice, and monitoring performance, quality assurance and continuous improvement: 20%

Award criterion: Harm and risk minimisation, including safeguarding and health and safety: 10%

Award criterion: Partnerships, communities and innovation: 10%

Award criterion: Engagement and coproduction: 10%

Suitable for voluntary, community and social enterprises.

Contract starts: 30 September 2027

Initial contract ends: 30 September 2035

Contracting authority

London Borough of Islington Islington Town Hall, Upper Street, Islington, London, N1 2UD, UKI43, United Kingdom Email: procurement@islington.gov.uk Website: https://www.islington.gov.uk

Procurement timetable and procedure

Procedure: Competitive flexible procedure

Special regime: Light Touch Regime

Award decision expected by: 10 June 2027 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

Curated summary

The requirement Islington Council is establishing a Flexible Framework for a period of eight years, with an estimated start date of October 2027. A 'flexible framework ' is a contractual arrangement between Islington Council, as the contracting authority, and a number of providers. The purpose is to establish the quality requirements, pricing, and terms and conditions of providing the specified services during a given period of time. The council can then purchase services via the flexible framework from the successful providers. These are called 'call-off' contracts. The quantity and configuration of services purchased through the flexible framework is defined by the council, in response to local demand, and can change during the period of the framework. Services will be procured under the flexible framework based on presenting demand, available funding, and availability of suitable buildings for accommodation-based services. The primary aim of this procurement is to establish a flexible framework that allows for a range of supported housing and floating support services to be commissioned, that all seek to achieve the same set of defined outcomes. These outcomes will be codesigned with residents and broadly relate to tenancy sustainment, reducing homelessness, promoting health and wellbeing, and achieving greater independence. By procuring these services under a flexible framework, the council aims to establish a holistic offer that can respond to the different stages of a residents' journey towards independence, recognising that this journey is not always linear. Residents will receive high-quality support whether they are living in supported housing, moving into their own home, or transitioning between different types of support. Supported housing, in the context of this procurement, is used to describe accommodation-based services where residents require and are provided with care, support and/or supervision to help them live as independently as possible within the community. Support may include help with managing tenancies, daily living skills, and accessing community services. Residents have their own tenancy, and they are individually financially liable for paying their rent. In most cases this is covered by Housing Benefit. Floating support, in the context of this procurement, is used to describe support that is not delivered from specific accommodation. It is, however, a service intended to help people manage their tenancy and live as independently as possible within the community. Floating support services may be delivered in people's own homes, in the community or in Council settings (e.g. Access Hubs, libraries), and includes street homelessness outreach services. When the framework is initially opened, there will be no minimum or maximum number of providers appointed to the framework. The council reserves the right to reopen the framework at any time during its term to allow new organisations to apply to join. Call-off contracts from the framework agreement shall follow the terms of the framework agreement including how a call-off contract is concluded. How a call-off contract is concluded is explained within the invitation to tender documentation.

CPV Classification

85000000 — Health and social work services

How to submit

The official Find a Tender notice directs suppliers to ProContract. The procurement documents, clarifications and response area are managed there.

Open ProContract ↗

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If 2425-0692 Supported Housing and Floating Support Framework is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.