For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Opportunity overview

To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays. Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum. This figure does not guarantee the Contract value or spend.

Lot 1 — Contract lot

Estimated lot value including VAT: £750k

Award criterion: Technical / Quality Assessment: 70%

Award criterion: Fixed Price Envelope per Annum: 20%

Award criterion: Social Value Assessment: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 1 January 2027

Initial contract ends: 31 December 2029

Maximum term ends: 31 December 2031

Extension: 3 years with option to extend for a further 1 + 1 years extension activated if performance levels are met during the initial 3 years of the contract.

Contracting authority

Oldham Metropolitan Borough Council Spindles Shopping Centre, West Street, Oldham, OL1 1HD, UKD37, United Kingdom Email: commercial.procurementunit@oldham.gov.uk

Procurement timetable and procedure

Procedure: Open procedure

Clarification deadline: 6 November 2026 at 05:00 pm

Submission deadline: 16 November 2026 at 05:00 pm

Award decision expected by: 25 November 2026 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

79510000 — Telephone-answering services; 98340000 — Accommodation and office services

How to submit

The official Find a Tender notice directs suppliers to ProContract. The procurement documents, clarifications and response area are managed there.

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Documents

• Procurement document

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.