Neighbourhood Mental Health Services (Crisis Alternatives)

Opportunity overview

The Norfolk and Suffolk Integrated Care Board is looking to commission the Neighbourhood Mental Health Services (Crisis Alternatives). This procurement is formed of two lots: Neighbourhood Mental Health partnership service - will provide the people of Norfolk and Suffolk with a network of physical locations for the purpose of accessing support for their psycho-social well-being. This will include the provision of peer support, one-to-one support, group sessions, outreach opportunities and digital options such as telephone support or online platforms where proposed. Neighbourhood Mental Health Outreach service - will identify admission prevention and discharge support opportunities at the earliest stage and work with the individual's mental healthcare provider to provide home and/or community-based support to prevent admission and support discharge.

Lot 1 — Neighbourhood Mental Health partnership service

This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 1 - Neighbourhood Mental Health partnership Service. The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years. Further details of the services required are outlined within the procurement documentation. To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00 The deadline for submissions is 12:00 (noon) 27th November 2026. If you have any questions, please send them through the message centre on the Atamis e-procurement portal. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.

Estimated lot value including VAT: £13.5m

Lot 2 — Outreach at Home and Community Outreach Service

This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 2 - Outreach at Home and Community Outreach Service. The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years. Further details of the services required are outlined within the procurement documentation. To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00 The deadline for submissions is 12:00 (noon) 27th November 2026. If you have any questions, please send them through the message centre on the Atamis e-procurement portal. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.

Estimated lot value including VAT: £8.0m

Contracting authority

NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD County Hall, Martineau Lane, Norwich, NR12DH, UKH15, United Kingdom Contact: Jane Garnett Email: nsicb.procurement@nhs.net Website: https://www.norfolkandsuffolk.icb.nhs.uk/

Procurement timetable and procedure

Procedure: Open procedure

Legal basis: 32014L0024

Submission deadline: 27 November 2026 at 12:00 pm

Submission language: EN

CPV Classification

85100000 — Health services

How to submit

The official Find a Tender notice directs suppliers to Atamis. The procurement documents, clarifications and response area are managed there.

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TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Neighbourhood Mental Health Services (Crisis Alternatives) is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.