Meals on Wheels

Opportunity overview

This service will provide a selected group of residents with daily, nutritious hot meals delivered straight to their homes, primarily to address food insecurity and, secondarily, to ease social isolation. Therefore, the London Borough of Tower Hamlets is seeking a food supplier with a proven track record, ideally within the borough, and the logistical capacity to sustain a reliable, high-quality delivery service. All meals must meet rigorous nutritional standards and accommodate a wide range of dietary and cultural requirements, while offering residents daily choice and flexibility in meal selection. This is for a 3 year contract.

Lot 1 — Contract lot

Estimated lot value including VAT: £3.6m

Participation condition: The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document.

Participation condition: The technical ability conditions of participation will be clearly set out in the Invitation to Tender document.

Award criterion: Price : 30%

Award criterion: Quality : 60%

Award criterion: Social Value: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 1 March 2027

Initial contract ends: 28 February 2029

Maximum term ends: 28 February 2030

Extension: 1 x 12 month extension at the discretion of the Council

Contracting authority

Tower Hamlets New Town Hall 16 Whitechapel Road , London , E1 1BJ, UKI42, United Kingdom Contact: Neil Ward Email: neil.ward@towerhamlets.gov.uk Website: http://www.towerhamlets.gov.uk

Procurement timetable and procedure

Procedure: Open procedure

Clarification deadline: 13 November 2026 at 12:00 pm

Submission deadline: 2 December 2026 at 12:00 pm

Award decision expected by: 15 February 2027 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

Financial terms: Details of payment terms can be found in the tender pack

CPV Classification

55520000 — Catering services; 85312400 — Welfare services not delivered through residential institutions

How to submit

The official Find a Tender notice directs suppliers to ProContract. The procurement documents, clarifications and response area are managed there.

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TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Meals on Wheels is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.