Tender for the Provision of Hounslow Homecare Services and Carers Short Breaks

Opportunity overview

The London Borough of Hounslow is a diverse and growing community in west London, with residents speaking over 188 different languages. Our population is increasing and living longer and, alongside rising levels of long-term conditions and dementia, demand for adult social care is both growing and becoming more complex. This contract is for the provision of home care services and carers' short breaks for residents aged 18 and over who have non-complex needs and are ordinarily resident within the London Borough of Hounslow (LBH). The service is jointly commissioned by the Authority and the West and North London ICB. The core purpose of the service is to enable people to live healthier, more independent lives by giving them greater choice and control over their care and support, maximising their social support networks, and strengthening community-based support. The service will also support unpaid carers by providing opportunities for planned short breaks, helping to sustain their caring role, maintain their wellbeing, and improve outcomes for both carers and the people they support.

Lot 1 — Contract lot

Estimated lot value including VAT: £278.4m

Award criterion: 100: 100%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 12 September 2027

Initial contract ends: 12 September 2032

Maximum term ends: 12 September 2035

Extension: Suppliers achieving compliance and contractual obligations 5years +3years

Contracting authority

London Borough of Hounslow Hounslow House, 7 Bath Road, Hounslow, London, TW3 3EB, UKI75, United Kingdom Email: procurement@hounslow.gov.uk

Procurement timetable and procedure

Procedure: Competitive flexible procedure

Special regime: Light Touch Regime

Clarification deadline: 13 November 2026 at 11:59 pm

Submission deadline: 30 November 2026 at 09:00 am

Award decision expected by: 29 March 2027 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

85000000 — Health and social work services

How to submit

The official Find a Tender notice directs suppliers to ProContract. The procurement documents, clarifications and response area are managed there.

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TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Tender for the Provision of Hounslow Homecare Services and Carers Short Breaks is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.