Provision of Care Navigators

Opportunity overview

Synchronicity Care Ltd on behalf of Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV) would like to invite bids for the provision of Care Navigators. As part of TEWVs community mental health transformation programme the Trust is seeking to develop a care navigator offer with a partner organisation. Care Navigators, with the support of multi-disciplinary teams and partner agencies, will support service users, carers and their families to independently access a range of services within their local community. The service will support service users in four local authority areas, therefore this procurement exercise has been split into 4 lots as follows: Lot 1 - Middlesbrough Lot 2 - Redcar Lot 3 - Darlington Lot 4 - Stockton To access all documentation in relation to this tender please register interest through the Atamis supplier portal.

Lot 1 — Middlesbrough

Care Navigators service in the Middlesbrough Area 2.4 full work time equivalent

Estimated lot value including VAT: £302k

Award criterion: Quality and Innovation: 20%

Award criterion: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20%

Award criterion: Integration, Collaboration And Service Sustainability: 20%

Award criterion: Value- Price Matrix: 30%

Award criterion: Social Value: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 1 February 2027

Initial contract ends: 31 January 2030

Maximum term ends: 31 January 2032

Extension: optional extension of 24 months

Lot 2 — Redcar

Care Navigators service in the Redcar Area 1 full work time equivalent

Estimated lot value including VAT: £126k

Award criterion: Quality and Innovation: 20%

Award criterion: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20%

Award criterion: Integration, Collaboration And Service Sustainability: 20%

Award criterion: Value- Price Matrix: 30%

Award criterion: Social Value: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 1 February 2027

Initial contract ends: 31 January 2030

Maximum term ends: 31 January 2032

Extension: optional extension of 24 months

Lot 3 — Darlington

Care Navigators service in the Darlington Area 1 full work time equivalent

Estimated lot value including VAT: £126k

Award criterion: Quality and Innovation: 20%

Award criterion: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20%

Award criterion: Integration, Collaboration And Service Sustainability: 20%

Award criterion: Value- Price Matrix: 30%

Award criterion: Social Value: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 1 February 2027

Initial contract ends: 31 January 2030

Maximum term ends: 31 January 2032

Extension: optional extension of 24 months

Lot 4 — Stockton

Care Navigators service in the Stockton Area 2 full work time equivalent

Estimated lot value including VAT: £252k

Award criterion: Quality and Innovation: 20%

Award criterion: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20%

Award criterion: Integration, Collaboration And Service Sustainability: 20%

Award criterion: Value- Price Matrix: 30%

Award criterion: Social Value: 10%

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 1 February 2027

Initial contract ends: 31 January 2030

Maximum term ends: 31 January 2032

Extension: optional extension of 24 months

Contracting authority

TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST Trust Headquarters, West Park Hospital, Edward Pease Way, Darlington, DL2 2TS, UKC13, United Kingdom Email: cddft.sclprocurement@nhs.net Website: http://www.tewv.nhs.uk

Procurement timetable and procedure

Procedure: Open procedure

Clarification deadline: 20 November 2026 at 12:00 pm

Submission deadline: 30 November 2026 at 12:00 pm

Award decision expected by: 4 January 2027 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

CPV Classification

85323000 — Community health services

How to submit

The official Find a Tender notice directs suppliers to Atamis. The procurement documents, clarifications and response area are managed there.

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TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Provision of Care Navigators is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.