Provision of Volunteer-led Handyperson Service

Opportunity overview

Lewisham Council is seeking to appoint a suitably experienced provider to deliver a Volunteer-led Handyperson Service for eligible Lewisham residents. The service will provide preventative practical support to older and vulnerable residents through a volunteer-led model, helping individuals maintain independence, improve home safety and reduce the risk of falls. The procurement is being undertaken using a two-stage Competitive Flexible Procedure under the Procurement Act 2023. Stage 1 will comprise a Procurement Specific Questionnaire (PSQ) to shortlist suppliers. Stage 2 will comprise an Invitation to Tender (ITT) to determine the Most Advantageous Tender.

Lot 1 — Contract lot

Estimated lot value including VAT: £362k

Participation condition: Suppliers must satisfy the Conditions of Participation set out in the Procurement Specific Questionnaire (PSQ). This includes assessment of: • Legal and regulatory compliance. • Exclusion and debarment grounds in accordance with the Procurement Act 2023. • Financial standing and financial information where applicable. • Technical and professional ability. • Relevant experience of delivering volunteer-led, community support, home support, older persons or equivalent services of comparable scale and complexity. Suppliers must pass all mandatory pass/fail requirements and achieve the minimum threshold scores specified in the procurement documents to progress to the Invitation to Tender stage.

Participation condition: Suppliers must demonstrate relevant technical and professional capability to deliver the Contract. This includes experience of delivering volunteer-led services, community support services, home support services, services for older people, services for vulnerable adults, or services of comparable scale and complexity. Suppliers will be required to demonstrate: • Relevant organisational experience and contract delivery capability. • Appropriate arrangements for volunteer recruitment, training, supervision and management. • Appropriate safeguarding, health and safety, data protection and governance arrangements. • Capacity and resources to deliver the required service outcomes. • Experience of working with older people, vulnerable adults or equivalent client groups. Technical ability will be assessed through the Procurement Specific Questionnaire (PSQ), including mandatory pass/fail requirements and scored questions relating to relevant experience and service delivery capability.

Participation condition: Suppliers will be assessed against the Conditions of Participation set out in the Procurement Specific Questionnaire (PSQ). Mandatory questions will be assessed on a pass/fail basis. Suppliers that fail any mandatory requirement will be excluded from the procurement process. Scored questions relating to relevant experience, technical capability and service delivery will be evaluated using a scoring scale of 0 to 5. Suppliers must achieve a minimum score of 3 out of 5 for each scored question to progress. Supplier ranking will be determined using the published weighted scoring methodology contained within the PSQ. The five highest scoring suppliers, together with any suppliers tied in fifth position, will be shortlisted and invited to participate in Stage 2 (Invitation to Tender). Further information on the selection methodology is contained within the Procurement Specific Questionnaire and PSQ Guidance documents.

Award criterion: Technical Capability

Suitable for small and medium-sized enterprises.

Suitable for voluntary, community and social enterprises.

Contract starts: 1 March 2027

Initial contract ends: 28 February 2029

Maximum term ends: 28 February 2030

Extension: The Contract will be awarded for an initial term of two (2) years commencing on 1 March 2027. The Council may, at its sole discretion, extend the Contract for a further period of up to twelve (12) months. Any extension will be subject to satisfactory contractor performance, continued service need, availability of funding, budget approval and all necessary internal governance approvals. The maximum potential Contract term is therefore three (3) years.

Contracting authority

London Borough of Lewisham 4th Floor Laurence House, Catford, SE6 4RU, UKI44, United Kingdom Email: Lewisham.Procurement@lewisham.gov.uk Website: http://www.lewisham.gov.uk

Procurement timetable and procedure

Procedure: Competitive flexible procedure

Clarification deadline: 20 November 2026 at 12:00 pm

Award decision expected by: 22 December 2026 at 11:59 pm

Electronic submissions: allowed

Submission language: EN

Financial terms: The Council will pay valid and undisputed invoices in accordance with the payment provisions set out in the Contract. Invoices will be submitted and processed in accordance with the Council's financial procedures and contractual requirements.

CPV Classification

85300000 — Social work and related services; 98000000 — Other community, social and personal services; 50800000 — Miscellaneous repair and maintenance services

How to submit

The official Find a Tender notice directs suppliers to ProContract. The procurement documents, clarifications and response area are managed there.

Open ProContract ↗

Documents

• https://www.londontenders.org/

TenderLab qualification first

Before we write, we establish whether the opportunity fits.

We examine the published participation conditions, service scope, geography, regulatory position, available evidence, mobilisation demands and commercial exposure with your team. We only confirm a full tender-writing engagement when the available information supports a responsible view that the provider meets the tender requirements.

If Provision of Volunteer-led Handyperson Service is a credible fit, we can map the scored requirements, gather operational evidence and build the response around the buyer documents. The qualification check and any writing support do not guarantee an award; the contracting authority makes the final decision.